VoipTel International SA

General Conditions

¦

Privacy Policy

|

|

|

|

|




		Privacy Policy VoipTel International SA ("VoipTel") engages itself to respect the privacy and the confidentiality of the personal data of each person which visits its web sites. Any information provided by you will be used to provide you new services, to let it know about our new products and to improve our quality of service. These data will be collect ad process respecting the directives and law of Switzerland. The provided information are collect and process exclusively by VoipTel and its branches for internal use or by its partner and/or resellers. This privacy statement aims to describe the type of information which we collect when you visit our web sites or when you use our VoIP services and to explain you how we use these information. PERSONAL DATA'S PROTECTION The personal data will be protected in the strictly respect of the principles provided for the Swiss directives about the personal data's protection, in particular the Federal Law about the personal data's protection. Any information which you will communicate us will be stored in a server. We make the possible to ensure that the stored data are correct, pertinent and complete. These data will be update by our staff. We will store them only till is necessary and in a safe place, to avoid the access by not allowed personnel. You have the right of access and adjustment of your data. VoipTel will never disseminate or transfer to third party your personal data without your acceptance. However, we would share with our partner or third party the general data concerning the profile of the visitors of our web sites, forbidding them to identify a particular visitor. You can visit our web sites without provide us any personal data. However, in this case, any other communication in our behalf will be impossible. WHICH ARE THE COLLECTED PERSONAL DATA? Your personal data are collected through a registration's form. The data includes your surname, first name, e-mail address, Country and language. In addition, for whom uses our VoIP services, are collected also the data concerning the telephone traffic. We use the collected data for the following aim: To make more comfortable your visit on our web sites To send you appropriate information about our products and services To inform you by e-mail about the promotion or the products which could interest you To provide the services and support request by the customer To resolve disputes, collect fees, and troubleshoot problems To compare information for accuracy and verify the user's identity We use third party banking organizations and other providers of payment services to bill to your company for VoIP Service and we will, therefore, provide this billing provider with the necessary billing data. Please note that Your billing data is sensitive information, which can be used to find out information about Your use of VoIP Service. Please be sure to keep this information safe and do not share it with others. In order to transmit the calls through the PSTN and to bill the calls, VoipTel collects Traffic Data. VoipTel will erase Traffic Data, or make Traffic Data anonymous, as soon as it is no longer needed for the purpose of the transmission of the communication or for billing purposes, unless applicable law permit otherwise. In order to provide You with VoIP Services or other services You have requested, VoipTel may sometimes, if necessary, share Your Personal and Traffic Data with carriers, partner service providers and/or agents, distributor of VoIP Service and/or the third party banking organization or other providers of payment services. VoipTel will always require these third parties to take appropriate organizational and technical measures to protect Your Personal Data and Traffic Data and to observe the relevant legislation. Please be informed that, notwithstanding the abovementioned, in the event of a designated competent authority requesting VoipTel or VoipTel's local partner responsible towards such authority, to retain and provide Personal and/or Traffic Data, or to install wiretapping equipment in order to intercept communications, VoipTel and/or its local partner will provide all necessary assistance and information to fulfil this request. If you wish to doesn't receive any other communication in our behalf, you can send us a written communication in any time. Send your communication to the following address: VoipTel International SA Viale G.Cattori 5 CH-6900 Lugano - Paradiso Switzerland If you allow us to use your personal data for the aims written above, we will be enable to communicate them to any company or organisation to which we commit the responsibility to deal the marketing communications by e-mail or any other communication of direct marketing. In this case we ensure that your personal data management in the third party behalf will be made observing the relevant legislation about the personal data's protection. OTHER PERSONAL DATA COLLECTED WHEN YOU VISIT OUR WEB SITES When you visit one of our web sites, read the pages or download the information, our computer automatically stored the data concerning your visit from the computer which you used to visit our web site. These data don't identify you personally, but they simply provide us information about the number of visitors on our web sites and which type of computer they use. These information give us the chance to improve our web sites and to make it more useful for you. The stored information are the following: Date and hour of access on our web sites Number and type of pages visited during a session on our web sites and duration of the visit Name of the Internet domain (it can be your Internet provider, like as aol.com, or your company's domain) and the IP address ( it is a number assigned to your computer when you surf the net) which allow you to access to our web sites Which web browser you used (for example, Internet Explorer or Firefox) and Operating System installed on your computer (for example, Windows XP) Which web sites you has visited before connecting to our web sites (like Google, if you have found us through a search engine). TO WHAT EXTENT VOIPTEL IS RESPONSIBLE? The Web sites may contain links that will let You leave the Web sites and access another web sites. Linked web sites are not under the control of VoipTel and it is possible that these web sites have a different privacy policy. The Privacy Statement applies solely to personal information that is acquired on the Web sites, so VoipTel urges You to be careful when You enter any personal information online. VoipTel accepts no responsibility or liability for these other web sites. USE OF COOKIE We can use some cookie in our web sites. A cookie is a line constituted by text and numbers generated by our web sites and stored on your computer when you visit our web sites. The cookie doesn't collect nor contain any of your personal data and doesn't put your computer in a danger position regarding protection or virus. When you visit our web sites again, the cookie links your computer to the information provided on your first visit or on the first time you have saved it. So, we can easily remember about you and saving more time. You can visit our web sites even if you didn't accept the cookie of your browser. In this case, the loading times of our web pages will be longer. E-MAIL ADDRESSES' PROTECTION Your e-mail address is used only to answer you, unless you have given your agreement to the above written conditions. CAN THIS PRIVACY STATEMENT BE MODIFIED? VoipTel reserves the right to modify the provisions of this Privacy Statement if deemed necessary. We will inform You of these changes by publishing the revised Privacy Statement on the web sites. You agree that the express acceptance by You, or Your continued use of the VoIP Service shall constitute Your acceptance of the Privacy Statement. ANY OTHER QUESTION ABOUT THE PRIVACY PROTECTION? As private customers, you have the right to access and correction of your personal data. We ask you to send any specific question about subjects not discussed in this section to the following address: VoipTel International SA Viale G.Cattori 5 CH-6900 Lugano - Paradiso Switzerland LANGUAGE The original Italian version of this Privacy Policy may have been translated into other languages. In the event of inconsistency or discrepancy between the Italian version and any other language version of this Privacy Policy, the Italian language version shall prevail.
	top